Frequently Asked Questions (FAQs)

🐝 Frequently Asked Questions (FAQs)

1. Is Zaziano honey 100% natural and pure?

Yes. All Zaziano honey is 100% natural, raw, and unprocessed. We do not add any sugar, preservatives, or artificial ingredients. Every jar is carefully selected by our founder, a certified honey taster, to ensure true quality and authenticity.

2. Where is your honey sourced from?

We source our honey from trusted beekeepers in Yemen, India, Egypt, and other regions known for their rare and high-quality floral sources like Sidr, Acacia, and Wildflowers. All products are packed in the UAE.

3. What types of honey do you offer?

Zaziano offers a premium range of honey varieties including:

Yemeni Sidr Honey
Acacia Honey
Wildflower Blossom Honey
Saffron Honey
Cumin Honey
Royal Jelly Honey

4. How can I be sure your honey is genuine?

Our founder personally selects and approves every batch based on taste, aroma, and texture. Many of our products are lab-tested, and each jar includes a barcode for traceability.

5. Is your honey safe for children?

Yes, but we recommend honey for children over 1 year old. Please consult your pediatrician for children with allergies or dietary restrictions.

6. Do you offer wholesale or franchise opportunities?

Yes! If you’re interested in selling Zaziano honey or opening a franchise, please visit our “Become a Franchise” page or contact us directly.

7. How should I store the honey?

Keep your honey at room temperature in a cool, dry place. Do not refrigerate. If your honey crystallizes, place the jar in warm water to return it to liquid form — this is a natural process.

ACCOUNT
1. How can I create an account?
You can select create an account from top right corner in the menu section and fill the required details. If you need any assistance please contact our customer care team through email info@zazianohoney.com or WhatsApp 00971 585862060

2. Should I need to create an account to place an order?
No, you don’t have to create an account to place an order. You can shop as a guest and checkout without creating an account.

3. What is the benefit to create an account?
It takes few minutes to create your account and all your profile will be saved so you don’t have to enter it for next time. You will also be amongst the first people we share our launches, activities, exclusive content, surprises and so much more with.

4. What do I need to do if I forget my password to access my account?
You can reset a new password and we will send you the link to your email.
You can also send us an email at info@zazianohoney.com

ORDER
1. Is it possible to place an order over the WhatsApp?
Yes, you can place your order through our official WhatsApp business number + 971 5585862060

2. How can I cancel my order?
You can contact us on our WhatsApp +971 585862060 or email us at info@zazianohoney.com

3. I’m not living in UAE but can I order online and delivery can be made to my friend in UAE?
Yes, you can place an order and pay through your credit card. We will deliver your order to your provided location. In case of any assistance, you can communicate on our WhatsApp account +971 585862060

4. I’m a tourist in UAE. Can my order be delivered to my hotel in my absence? And how do I pay?
Yes, you can order online and we will deliver to your hotel address.
Payment can be made by credit card on our website while placing the order. Alternatively, you can pay by cash (only in AED currency) at the time of delivery. If you are not available at hotel, so order will be delivered at concierge. For such cases, please contact us on WhatsApp (+971 585862060 or email us at info@zazianohoney.com

5. I ordered online and want to pick up my order from Zaziano® Honey branch?
Yes you can make order online and chose the store on the time of payment and select your option of pickup.

6. What are the payment methods available?
You can pay online via debit card or credit card and you can also pay by cash on delivery.

7. What is your exchange and return policy?
You can read our exchange and return policy here

DELIVERY
1. Can I pay by credit card at the time of delivery?
Yes, credit card payment facility is available only for customers who mention this requirement in the notes during the checkout or inform the customer care team within the same day of ordering.

2. What are the delivery charges?
Delivery charges are AED 16 across the UAE for all orders below AED 250.

3. Do you offer free shipping?
Yes, shipping is completely free on purchase of AED 250 and above.

4. How long does it take for the delivery?
Yes, we offer fast and reliable delivery across all emirates. Orders placed before 4:00 PM are shipped the same day. Standard delivery time is 1–2 working days..

5. Can I track the delivery of my order?
You can track the delivery status of your order through this link

6. Do you deliver worldwide?
You can browse our website for other countries by choosing from top right corner in the menu section. If you do not find your country then please contact our customer care team through email info@zazianohoney.com or WhatsApp 00971 585862060

5. WHAT ARE THE BENEFITS OF SHOPPING ON Zaziano® HoneyWEBSITE?
We are the official online store for Zaziano® Honey. We guarantee the authenticity of our products. Additionally, we offer free shipping on all orders of AED250 & Above, we also offer three complimentary 3ml samples with all orders.

SAMPLES
1. Does Zaziano® Honey offer free samples?
Yes, you can select three free samples with each online order during the checkout.

2. Does Zaziano® Honey sell samples?
Yes, we sell Zaziano® Honey Discovery Kit that includes the house’s bestselling honey and The Perfect Mix sample kit with customizable sample vials of your choice, you can contact our customer care team on WhatsApp +971 585862060 to choose your favorite samples.

E-GIFT CARD
1. How to use the E-Gift Card?
Zaziano® Honey E-Gift cards are electronic gift cards that will be sent to you by email and they are valid for 6 months from date of issue. To use, you should enter the code to redeem at check out, noting that it should be used in one transaction only at www.zazianohoney.com and once the code is issued, no returns will be accepted.